Submit a Claim

You can submit a claim online, by clicking the "Submit a Claim" button below. You will be redirected to the People's Choice Warranty portal.

In the event of a covered mechanical breakdown, you must contact the PCW Claims Department immediately at 1-888-284-2356 or at [email protected] during business hours, Monday - Friday 9am - 5pm EST, for the name, location, and telephone number of the nearest authorized repair facility. Note that you must be prepared to authorize and pay for diagnostic.

Please have some, or all of the following information when communicating with our claims department: warranty holders name, warranty number, the last 6 digits of the VIN and a description of the nature of the problem with the vehicle.

Once satisfied that all the terms and conditions have been met and after receiving a proper diagnostic of the breakdown, a determination of coverage will be made. If the repairs are covered under the contract, we will issue an authorization number to proceed with those repairs. We will then pay the authorized repair facility directly for the covered portion of the repair excluding any miscellaneous items and your deductible. In the event that circumstances arise where this is not practical, we will reimburse you, upon receipt of an itemized invoice, the amount that we would have had to pay at a PCW authorized repair facility, less your portion, provided that you have obtained prior approval from PCW's Claims Department.

We reserve the right to refuse, or reject, any repair estimate judged unreasonable in relation to other alternatives. We reserve the right to examine the vehicle and the right to ownership of covered replacement parts off of your vehicle. In the event of a dispute over the diagnostic, coverage and our liability, it is agreed that we will solicit the opinion of an independent expert, chosen by you and us and their opinion will be binding on both parties.